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Terms & Conditions

Terms & Conditions

Our Contract

All order requests received are an offer to purchase and are subject to acceptance by Poho Flowers, and any of its personnel, reserve the right, at our absolute discretion. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order. Acceptance of your offer and completion of the contract between us only takes place when we start to process your order.

 

Delivery Dates

As a part of the checkout process on this website, you will be able to select the date for the delivery of your order. We will make every effort to satisfy your selection, but this cannot be guaranteed.

 

Changes to Your Order

If you wish to alter your order or subscription, please do so by contacting Customer Care at enquiries@poho.com.au. We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and in relation to card messages) where we receive not less than 36 hours notice.

 

Your Cancellation Rights

You can cancel single orders by giving us not less than 36 hours notice prior to the requested delivery date. In those circumstances, a full refund will be given. If a lesser period of notice is given, we will only give a refund if we have not started the preparation of your order at the time notice is given. The easiest way to cancel your order is to call or email Poho at enquiries@poho.com.au.

 

Payment Methods

We accept American Express, Visa and MasterCard credit and debit cards. We never store or have access to your credit or debit card details.

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