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Terms & Conditions

Terms & Conditions

Our Contract

All order requests received are an offer to purchase and are subject to acceptance by Poho Flowers, and any of its personnel, reserve the right, at our absolute discretion. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order. Acceptance of your offer and completion of the contract between us only takes place when we start to process your order.

 

Delivery Dates

As a part of the checkout process on this website, you will be able to select the date for the delivery of your order. We will make every effort to satisfy your selection, but this cannot be guaranteed.

  

Changes to Your Order

If you wish to alter your order or subscription, please do so by contacting Customer Care at enquiries@poho.com.au. We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and in relation to card messages) where we receive not less than 36 hours notice.

 

Your Cancellation Rights

You can cancel single orders by giving us not less than 36 hours notice prior to the requested delivery date. In those circumstances, a full refund will be given. If a lesser period of notice is given, we will only give a refund if we have not started the preparation of your order at the time notice is given. The easiest way to cancel your order is to call or email Poho at enquiries@poho.com.au.

 

Refund Policy

Poho Flowers goes to great lengths to source the very best flowers and products for our customers. Flowers sold online are perishable and a flower's life span is dependent on the variety, season, environment and care, resulting in varied life spans for different flowers.

Flower availability is dependent on seasonality and market availability. As a result, not all goods produced are exactly as pictured on www.poho.com.au, by accepting these terms and conditions you are acknowledging there may be material differences between images and produced goods.

 You can generally expect your flowers to last 4-7 days provided they are cared for correctly.

5 steps that will help your flowers to last as long as possible: 

  1. Stems should be cut on an angle (in or under running water if possible) as soon as you receive the flowers and placed into a vase full of fresh water.
  2. Ensure the vase that is used is clean and filled full with fresh water
  3. Always keep an eye on the water levels and change the water completely every two days
  4. Keep the flowers out of direct sunlight
  5. Keep the flowers away from drafts and air-conditioning

If you feel the flowers have not lasted for at least 3 days let us know within this time by calling (02) 9331 4333 or email at enquiries@poho.com.au. Poho Flowers reserves the right to request photos or images of the original flowers. Poho Flowers requires that any dissatisfaction with the freshness of the flowers be communicated to our Team within 3 days of delivery.

To assist us in quality control, we may request to collect the original flowers. Regrettably, we cannot arrange a redelivery of replacement flowers to you if the original flowers are disposed of or images are unavailable. 

Any refunds will be processed on via the same method of payment. Electronic refunds may take up to 5 business days to process.

We are available on (02) 9331 4333 or email at enquiries@poho.com.au to answer any of your concerns or questions regarding the care of your flowers.

 

Returns and Exchanges - In-store purchases

If your would like to return or change a product in-store, please email enquiries@poho.com.au with the details of your purchase. Once processed a credit will be issued. 

 

Workshops

Please ensure to wear closed toe shoes with a grip on the sole. We do not have aprons, but please bring one with you if you wish to wear one.

Our workshops have a minimum number of sign ups required to run the class. In the event that a workshop does not have enough attendees enrolled, we may have to cancel and reschedule your booking. In this case, you are entitled to a full refund, receive a credit, or you can transfer this to another class.

By enrolling at our workshop, you agree that you will apply with all safety precautions during your visit and that Poho holds no liability for any damage, loss or theft incurred to personal property, or any physical injuries obtained during the workshop. 

If an attendee is more than 30 minutes late, they may be turned away with no option to refund or reschedule. This is in order to not disrupt the rest of the class. 

We require at least 10 days notice for any cancellations. 

If you need to arrange a cancellation of your booking within the 10 day notice period, a Poho Credit Voucher can be offered.

On the occasion that you need to make a change to your booking after this period, you can send a friend in your place, otherwise your booking will be forfeited. We are unable to transfer or credit your workshop after the 10 day notice period.

We do not offer to reschedule or refund for attendees that have not shown up. 

After finishing your creation and taking it with you, Poho is not responsible for the quality or lifespan of your arrangement. 

For any changes to your booking, we must be notified in writing by email -  enquiries@poho.com.au

 

Payment Methods

We accept American Express, Visa and MasterCard credit and debit cards. We never store or have access to your credit or debit card details.

 

Poho Loyalty and Rewards Policy

Poho Flowers loyalty and rewards allows customers to earn points to spend on future purchases. 

A customer must sign up to Poho Flowers Rewards Program via this link

The following are ways in which you can earn Poho Flowers points:

  1. Register an account with Poho Flowers - this will earn you 100 points
  2. Follow Poho Flowers on Instagram via the loyalty panel on our website - this will earn you 50 points
  3. Place an order - 1 point for every $1 spent

Poho Flowers Points can be redeemed via the following:

  1. Online at poho.com.au
  2. In store at Poho Flowers Double Bay
  3. Phone orders at 02 9669 9936

Poho Flowers Points can be redeemed in 100 point ($5) increments. For example:

  • 100 points = $5 off your total purchase
  • 200 points = $10 off your total purchase
  • 300 points = $15 off your total purchase

Poho Flowers Points can not be redeemed for the following:

  1. Formally quoted orders
  2. Event flowers exceeding $500 e.g table centres, wedding flowers, funeral flowers 

 

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