Terms & Conditions
Terms & Conditions
All order requests received are an offer to purchase and are subject to acceptance by Poho Flowers, and any of its personnel, reserve the right, at our absolute discretion. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order. Acceptance of your offer and completion of the contract between us only takes place when we start to process your order.
As a part of the checkout process on this website, you will be able to select the date for the delivery of your order. We will make every effort to satisfy your selection, but this cannot be guaranteed.
Changes to Your Order
If you wish to alter your order or subscription, please do so by contacting Customer Care at firstname.lastname@example.org. We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and in relation to card messages) where we receive not less than 36 hours notice.
Your Cancellation Rights
You can cancel single orders by giving us not less than 36 hours notice prior to the requested delivery date. In those circumstances, a full refund will be given. If a lesser period of notice is given, we will only give a refund if we have not started the preparation of your order at the time notice is given. The easiest way to cancel your order is to call or email Poho at email@example.com.
Poho Flowers goes to great lengths to source the very best product for our customers. Flowers sold online are perishable and a flowers life span is dependent on the species, resulting in varied life spans for different flowers.
Flower availability is dependent on season and markets. As a result, not all goods produced are as pictured on www.poho.com.au, by accepting these terms and conditions you are acknowledging there may be discrepancies between images and produced goods.
You can generally expect your flowers to last 3 days provided they are cared for correctly.
5 steps that will help your flowers to last as long as possible:
1. Stems should be cut on an angle (in or under running water if possible) as soon as you receive the flowers
2. Ensure the vase that is used is clean and filled with fresh water
3. Always keep an eye on the water levels and change the water completely every two days
4. Keep the flowers out of direct sunlight
5. Keep the flowers away from drafts and air-conditioning
If you feel the flowers have not lasted for at least 3 days let us know within this time by calling (02) 9331 4333 or email at firstname.lastname@example.org. Poho Flowers reserves the right to request photos or images of the original flowers. Poho Flowers requires that any dissatisfaction with the freshness of the flowers be communicated to our Team within 3 days of delivery.
To assist us in quality control, it is our policy to collect the original flowers. Regretfully, we cannot arrange a resend of fresh flowers to you if the original flowers are disposed of or images are unavailable. Replacement flowers are only possible if the pick up of the old flowers is at the same time of re-delivery.
We accept American Express, Visa and MasterCard credit and debit cards. We never store or have access to your credit or debit card details.